Terms of service

Our goal at Trendz Salon is to provide every guest with exceptional service in a welcoming, professional environment. These policies help us respect the time of our clients and our salon professionals.

Appointments
We recommend scheduling appointments in advance to help ensure availability with your preferred stylist or service provider.

Certain appointments, lengthy services, specialty services, or appointments for new clients may require a deposit or credit card to secure the reservation.

Cancellations & Rescheduling
We understand that plans sometimes change.

We kindly request at least 24 hours’ notice when canceling or rescheduling an appointment.

Late cancellations may be subject to a cancellation charge or loss of the applicable deposit.

No-Shows
Clients who fail to attend an appointment without providing notice may be charged a no-show fee and/or may be required to provide a deposit or prepayment before scheduling future appointments.

Late Arrivals
Please arrive on time for your appointment.

If you arrive late, we will make every reasonable effort to accommodate you. However, depending on the service and the appointments scheduled after yours, we may need to shorten, modify, or reschedule the service.

This helps us avoid inconveniencing clients whose appointments follow yours.

Deposits
Certain appointments may require a deposit.

Unless otherwise stated at the time of booking, applicable deposits are applied toward the cost of the scheduled service.

Deposits associated with late cancellations or no-shows may be forfeited in accordance with the cancellation terms communicated at booking.

Consultations & Service History
Please inform your stylist or service professional of previous chemical treatments, hair color, medications, allergies, sensitivities, skin conditions, or other information that may reasonably affect your service.

For corrective color, major color transformations, chemical services, skincare, lashes, waxing, or other specialized services, a consultation or patch test may be recommended or required.

Color Corrections & Major Transformations
Color correction and significant color changes can involve multiple processes or appointments.

Your stylist will discuss reasonable expectations based on your hair’s condition, history, and desired result before proceeding.

Prices may vary based on the time, products, complexity, and number of sessions required.

Service Adjustments
We want you to love your results.

If you have a concern about a completed service, please contact Trendz Salon within 7 days so that we can assess your concern.

When appropriate, management may offer a reasonable adjustment to the original service. Adjustments must relate to the originally agreed-upon service and are not intended to cover a completely different style, color, or service requested after the original appointment.

Allergies & Sensitivities
Clients are responsible for informing their service provider of known allergies, sensitivities, medical conditions, medications, previous reactions, or other circumstances that could affect a service.

Certain services may require or recommend testing or consultation before treatment.

Children & Guests
For everyone’s comfort and safety, we encourage clients to limit additional guests who are not receiving services, particularly when chemicals, hot tools, or specialized equipment are being used.

Children receiving services should be appropriately supervised.

Personal Belongings
Please keep personal belongings with you when possible. To the extent permitted by law, Trendz Salon is not responsible for unattended, lost, or misplaced personal property.

Respectful Environment
Trendz Salon is committed to maintaining a comfortable, respectful environment for clients and team members.

Harassment, threatening behavior, discrimination, abusive language, or inappropriate conduct will not be tolerated. Service may be refused or discontinued when necessary to maintain a safe and respectful environment, consistent with applicable law.

Gift Cards
Gift cards are subject to applicable law and any terms disclosed at purchase. New Jersey provides specific protections regarding expiration, dormancy fees, and redemption of certain small remaining balances. [njconsumer...ffairs.gov]

New Jersey also has specific requirements aimed at preventing gift-card fraud, including a required consumer notice for covered retail establishments. [njconsumer...ffairs.gov], [njconsumer...ffairs.gov]

Policy Changes
Trendz Salon reserves the right to update salon policies as business needs evolve, subject to applicable law. Current policies will be made available through the website or salon.

Before you publish these
I intentionally left only a couple of details for you to fill in, particularly the business email/phone number.

I also used 24 hours for cancellations, 14 days for unopened product returns, and 7 days to report a service concern. Those are proposed Trendz Salon business rules, not legal requirements. If your salon currently uses different timeframes, those sections should be changed before posting.