Refund policy

We want our clients to be happy with purchases made through Trendz Salon.

Retail Product Returns
For hygiene and safety reasons, opened, used, altered, or partially used beauty and personal-care products generally cannot be returned or exchanged, except where required by law or when the product is defective.

Unopened and unused merchandise in its original condition and packaging may be eligible for return or exchange within 14 days of purchase or delivery, provided proof of purchase is available.

Non-Returnable Items
Unless required otherwise by law, the following are generally final sale:

Opened or used cosmetics
Opened hair products
Opened skincare products
Personal-care items that cannot reasonably be resold for hygiene reasons
Clearance or specifically marked final-sale merchandise
Used hair tools or accessories
Gift cards, except as required by applicable law
Defective or Damaged Merchandise
If a product arrives damaged, defective, or incorrect, please contact us promptly with your order information and photographs where appropriate.

Approved claims may be resolved through replacement, exchange, store credit, or refund, depending on the circumstances.

Refunds
Approved refunds will generally be issued to the original method of payment when practical.

Original shipping costs and return-shipping costs are generally non-refundable unless an incorrect or defective item was provided or applicable law requires otherwise.

Gift Cards
Gift cards are subject to applicable New Jersey and federal requirements.

In New Jersey, gift cards and gift certificates are subject to specific consumer protections concerning expiration, dormancy fees, and small remaining balances. The New Jersey Division of Consumer Affairs states, among other protections, that when the remaining balance after redemption is $5 or less, consumers may redeem that remaining amount for cash. [njconsumer...ffairs.gov]

Trendz Salon will administer eligible gift cards consistent with applicable law.

Salon Services
Because salon services are personalized services performed for an individual client, completed services are generally not refundable simply because a client changes their mind.

However, your satisfaction matters to us.

If you have a concern regarding a service, please contact Trendz Salon promptly so that management can review the service and determine whether an adjustment or other appropriate resolution may be offered.